If you are considered a consumer under the Slovenian Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22; hereinafter: ZVPot-1), you have the right, when purchasing from our online store, to inform us within fourteen (14) days of receiving the goods that you are withdrawing from the contract, either in whole or in part, without having to state any reason for your decision.

The withdrawal period starts on the day of delivery of the goods. The only cost you incur in relation to withdrawal from the contract is the cost of returning the goods, which will be charged according to the delivery service’s price list. You must return the goods to us no later than 14 days from sending the withdrawal notice, to the following address: Fimatrade d.o.o., Podljubelj 58, 4290 Tržič, Slovenia.

You can notify us of your withdrawal:

• by phone at +386 40 311 200
• by email at info@bestfromslovenia.com – enclose the completed withdrawal form
• by post – enclose the completed withdrawal form in the package together with the goods

The withdrawal form is available here.

You must return the goods undamaged and in unchanged quantity; you may only inspect and test the goods to the extent necessary to establish their nature, characteristics and functioning. You are liable for any reduction in the value of the goods resulting from handling which is not necessary to establish their nature, characteristics and functioning. You may not use the goods freely until withdrawal from the contract.

Please note that most of the goods available for purchase in our online store are goods which, for health protection or hygiene reasons, are security sealed (e.g. outer foil packaging, seal under the cap, seal sticker on the packaging). In such cases, once you break the security seal after receiving the goods, you can no longer withdraw from the contract under ZVPot-1 unless otherwise agreed.

When withdrawing from a contract where a discount code or promotional code was used, only the actual amount paid will be refunded. If you received a bonus in the form of a free product with your order, you must also return this product when withdrawing from the contract.

Payments received, including delivery costs (except for any additional costs incurred due to your choice of a delivery method other than the least expensive standard delivery offered), will be refunded as soon as possible and no later than 14 days from receiving your notice of withdrawal. We reserve the right to withhold the refund until we have received the returned goods or you have provided proof that you have sent the goods back to our address. Payments will be refunded using the same payment method you used for the original transaction, unless you have expressly agreed otherwise and we do not incur any costs as a result. If you made the purchase by cash on delivery, the refund will be made by transfer to the bank account you provide in your withdrawal notice.

A copy of the invoice and your personal details together with your bank account number (IBAN) to which the refund should be made must be enclosed with the returned goods.

If the goods do not work properly or do not meet your expectations, you may also contact us at any time via the contact form or send us a message at info@bestfromslovenia.com. In this way, you can avoid possible incorrect use of the goods, damage to the goods themselves or possible injury to yourself or other property.

Unless otherwise agreed, you do not have the right to withdraw from the contract under ZVPot-1 in the case of contracts:

• for goods or services whose price depends on fluctuations in the market beyond our control which may occur during the withdrawal period;
• for goods manufactured according to your precise instructions or clearly customized to your personal needs;
• for goods which are perishable or have a short shelf life;
• for the performance of a service which obliges you to pay, if we have fully performed the contract and the performance of the service began on the basis of your express prior consent and your agreement that you lose your right of withdrawal once we have fully performed the contract;
• for the supply of sealed audio or video recordings or computer software, if you have broken the security seal after receiving them;
• for the supply of goods which, due to their nature, are inseparably mixed with other items.