About This Privacy Policy

The purpose of this Privacy Policy (“Privacy Policy”) is to inform users of the services of FIMATRADE d.o.o. and other individuals (hereinafter also referred to as “data subjects”) about the purposes and legal basis for the processing of personal data by FIMATRADE d.o.o., Gorenjavas-Reteče 79, 4220 Škofja Loka, as well as about the rights of individuals in this area.

The company pays special attention to the security of your personal data. All personal data provided are treated confidentially and used solely for the purpose for which they were provided. We manage your personal data with the utmost care, in accordance with applicable legislation and the highest standards of data processing. The security of your personal data is ensured through appropriate organisational measures, work procedures, advanced technological solutions, and external experts with the aim of protecting your personal data as effectively as possible. We apply an appropriate level of protection and reasonable physical, electronic, and administrative measures to safeguard collected data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed.

This Privacy Policy also clarifies the consent you have given for the processing of your personal data.

In accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), this Privacy Policy covers:

• Contact information of the company
• Purpose, legal basis and type of processing of various categories of personal data
• Retention periods for different types of personal data
• Rights of data subjects in relation to personal data processing
• Right to lodge a complaint regarding personal data processing
• Validity of this Privacy Policy

Personal Data Collected by the Company

If you are only a visitor to our website, we collect data about you solely through the use of cookies. If you are a user of our services or a subscriber to services provided by the company, we also collect other personal data necessary to perform the services you have ordered or are using. These personal data include:

• Name and surname (during the purchase process – for delivery purposes)
• Address and place of residence
• E-mail and username (for notifications)
• Contact telephone number (for delivery purposes or, at your request, for notifications)
• IP address
• Data necessary for issuing an offer based on your enquiry (tax number, company name, etc.)

We are not responsible for the accuracy of data entered by users on our website. For security reasons, we also collect users’ IP addresses from which they access our website. A so-called session cookie is assigned to each user at the start of a visit to identify and track the shopping cart.

FIMATRADE d.o.o. may also store other cookies on your computer, such as an encrypted user identification number used to recognise the user upon the next visit, Google Analytics cookies, Facebook cookies used to improve the user experience on social media, etc.

Controller of Personal Data

The controller of personal data processed in accordance with this Privacy Policy is FIMATRADE d.o.o., Gorenjavas-Reteče 79, 4220 Škofja Loka.

Categories of Individuals Whose Data Are Processed

This Privacy Policy applies to all who have ordered and/or use our services, submitted an enquiry, or visited our website.

Purposes and Legal Basis for Data Processing

• Handling complaints
• Sending newsletters
• Improving website functionality
• Market research and analysis
• Enhancing user experience
• Advertising via social media

FIMATRADE d.o.o. will provide the delivery service only with the user’s delivery address when necessary for delivery purposes.

Processing based on contract

To perform contractual rights and obligations, we process your personal data for identification, preparation of offers, conclusion of contracts, provision of ordered services, notification about possible changes, additional instructions, resolution of technical problems, objections or complaints, billing, and other purposes necessary for the contractual relationship. Address data are also processed for correct invoice issuance under tax regulations.

Processing based on law

We use your personal data to prevent fraud, ensure system stability, implement security measures, comply with quality requirements, and detect technical faults. Data may also be used for judicial or extrajudicial enforcement of claims. In cases of suspected abuse, data may be shared with other providers, business partners, or authorities. Data related to abuse may be kept for five years after termination of the business relationship.

Processing based on consent

Processing may also be based on your consent for notifications about offers, benefits, and service improvements. Consent can be withdrawn or changed at any time as specified in this Privacy Policy. Such data are processed until withdrawal or up to two years after termination of the business relationship.

Restrictions on Disclosure of Personal Data

Where necessary for certain services, personal data may be provided to selected external processors, who are contractually bound to confidentiality. Personal data may also be provided to competent state authorities as required by law.

Retention Period of Personal Data

Data are kept only as long as necessary to achieve the purpose for which they were collected or processed, or until statutory retention periods expire. Billing data may be kept until full payment or for 10 years as required by VAT legislation. Other data based on consent are stored during the business relationship and for two years after termination.

Rights of Data Subjects

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object

Requests can be sent to info@bestfromslovenia.com or by post to FIMATRADE d.o.o., Gorenjavas-Reteče 79, 4220 Škofja Loka. We will respond within one month, extendable by up to two months in complex cases.

Cookies and Their Use

FIMATRADE d.o.o. uses only essential and analytics cookies necessary for website functionality and improving user experience.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website.
They allow the site to recognize your device on future visits, remember your preferences, and provide an improved browsing experience.

---

3. Why We Use Cookies

On our website www.bestfromslovenia.com, we use cookies for the following purposes:

• 🔹 Essential cookies – required for the website to function properly (e.g. adding products to cart, checkout, login).

• 🔹 Analytical cookies – help us understand how visitors use our website to improve performance (e.g. Google Analytics).

• 🔹 Functional cookies – remember your preferences and settings (e.g. language, currency).

• 🔹 Advertising cookies – used to deliver relevant advertisements and measure campaign effectiveness (e.g. Facebook Pixel, Google Ads).

Cookies help us offer a better, faster, and more personalized shopping experience while ensuring the site functions as intended.

---

4. Types of Cookies We Use

---

5. List of Cookies Used

---

6. Managing and Deleting Cookies

You can control and delete cookies at any time through your browser settings.
Most browsers allow you to block or delete cookies either entirely or partially.
Please note that disabling certain cookies may affect website functionality (e.g., cart or login may not work properly).

For more information, see browser-specific help pages:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

---

7. Sharing Data with Third Parties

Data collected via cookies may be shared with trusted third-party service providers (such as Google and Meta) for analytical and advertising purposes.
All data is anonymized and cannot be used to personally identify you.
Fimatrade Ltd. does not share personal information with third parties without your explicit consent.

---

8. Cookie Storage Duration

• Session cookies are automatically deleted when you close your browser.

• Persistent cookies remain on your device until their set expiration date or until you manually delete them.

---

9. Changes to This Cookie Policy

We reserve the right to update this Cookie Policy at any time.
All updates will be published on this page with the updated date.
We recommend checking this page periodically to stay informed of any changes.

---

Last updated: October 2025
Fimatrade Ltd., Gorenja vas – Reteče 79, 4220 Škofja Loka, Slovenia
📧 info@bestfromslovenia.com
🌍 www.bestfromslovenia.com

Right to Lodge a Complaint Regarding Personal Data Processing

Complaints can be sent to info@bestfromslovenia.com or by post. If not resolved within the legal deadline, you may lodge a complaint with the Information Commissioner.

Final Provisions

For all matters not regulated by this Privacy Policy, applicable legislation shall apply. FIMATRADE d.o.o. reserves the right to amend this Privacy Policy and will inform users by publishing changes on www.bestfromslovenia.com at least 30 days before they take effect. For questions, contact info@bestfromslovenia.com.

Validity of the Privacy Policy

This Privacy Policy is published on the official website of FIMATRADE d.o.o. (www.bestfromslovenia.com) and enters into force on 1 October 2025.